"The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."
"ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it."
"Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers."
"The solution is definitely scalable."
"The solution is stable."
"Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almost everything that we we need. So managing security ManageEngine configuration. It's we are very satisfied because it has the Telstra that's what we we need."
"We can scale the product."
"In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"You can create remote sessions for client systems."
"It is a highly stable solution."
"The most valuable feature of this solution is centralized management."
"The initial setup was easy."
"Their support channel could be better. They're an India-based company. They're based out of India. So, here in the States, support can be difficult when you're dealing with time zone requirements. A more global support channel would be a wise choice for them."
"I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu."
"The pricing could be a bit better."
"The OS deployment could be better."
"Tech support is mediocre at best."
"Its licensing should be improved."
"Some difficulties with setup for multiple locations."
"The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"The agent can be a bit more intelligent."
"The solution's UI is an area that requires improvement."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"ManageEngine Patch Manager Plus needs to improve speed."
"The tool's support needs improvement."
"They should add better features for managing hardware."
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ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 60 reviews while ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews. ManageEngine Endpoint Central is rated 8.2, while ManageEngine Patch Manager Plus is rated 8.4. The top reviewer of ManageEngine Endpoint Central writes "An in-depth and intuitive product with good cross-platform capabilities, but they should have a more global support channel". On the other hand, the top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Configuration Manager, VMware Workspace ONE, Jamf Pro and SOTI MobiControl, whereas ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, Microsoft Configuration Manager, GFI LanGuard and N-able N-central.
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