We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the decorative style, model-driven development, and the fact that Mendix validates flows. Mendix is quick to develop because it's a low-code platform. It's very robust, flexible, open, and scalable. It's for a low-code customer. The tooling is also really good and it has mobile capabilities."
"We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud."
"You can scale the solution."
"Suite allows you to easily and smoothly integrate with pretty much anything. It is also cloud-enabled. It provides a full Cloud Foundry-driven cloud environment with one-click deployment."
"There is a free version of the solution you can use."
"It is a brilliant solution."
"I think that the workflow and automation features are quite good."
"The solution is stable."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow provides quite good insights about what is happening in the organization."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"Overall, integration with the enterprise ecosystem needs improvement."
"One thing I would like to improve is the support system offered by Mendix. It can sometimes take a while to get the help I need when I'm using Mendix."
"An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work."
"The code refactoring tools could be better, especially for applications running for years. It's not bad, but it could be smoother. Also, writing new widgets can be trickier than it should be for some people, but not if you're familiar with Mendix."
"One area for improvement is its integration capabilities. Creating a pluggable widget or integrating it with other systems is challenging. In terms of features, it would be great to see advancements such as AI services and the integration of third-party services. Additionally, connecting external devices to the application requires multiple steps. Improving this will make it easier for the developers."
"It could use a more comprehensive widget creation studio in the IDE."
"Mendix is great for internal applications but not so great for a public-facing interface. It lacks a proper directory structure for public use. The URL will not change from page to page unless a deep link is created for each page. That makes it difficult to bookmark pages in the browser to view later on."
"Feature-wise and in terms of technical aspects, Mendix is excellent, but its pricing is steep."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Licensing costs are very high."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The solution’s user interface could be improved and given a better design."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Oracle Application Express (APEX), Appian and Salesforce Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and Appian. See our Mendix vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.