We compared Pega BPM and ServiceNow based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison of Results: Based on the parameters we compared, ServiceNow seems to be the superior solution. The main difference between these products comes from the tools that ServiceNow users can employ to create whatever they deem necessary. Pega BPM’s features are not as powerful in this regard.
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The most valuable features are case management and integration services."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"The robotic process automation has increased the confidence of business users."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"It has more extensive features as compared to the other competitors."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Simplicity of Change Manager."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Very easy to implement and to respond to my clients' needs."
"ServiceNow is easy to use."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"The UI part needs improvement."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"The unit testing needs to improve, as well as the user interface."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"This is an expensive solution."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"There is a scarcity of resources who have worked with this solution before."
"It's a little expensive compared to other tools."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"The solution should offer better security when it comes to storing data."
"One thing I don't care for is the reporting and the way it functions."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"There is inherent complexity with this tool because of the number of things that it can do."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"Its stability and pricing need improvement."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Pega BPM is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Pega BPM is most compared with Camunda, Appian, Microsoft Power Apps, IBM BPM and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Pega BPM vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.