We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The solution allows you to use data to create excellent UI and quickly deliver an app. It speeds up production time."
"We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms."
"I like the containerization of Azure."
"The solution is very straightforward. Its context is obvious and everything is easy to understand."
"The solution is easy to use and map."
"If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else."
"The solution works great and is stable."
"There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
"It is user-friendly and simple to use."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"We always get good support."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"The fact that we couldn't share that with our other organization or outside of the organization, consisting of our colleagues in the joint ventures, was a weakness of the solution."
"The user interface is pretty good, although it is a little bit clunky and can be improved."
"Customer support needs improvement."
"It would be good if this solution supports standard BPN operations. We are thinking of switching to a BPM solution next year because it is not a BPM solution."
"The flexibility of the user interface could be better."
"The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."
"The price could be lower."
"Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"Very expensive."
"Their cloud management is also not that great compared to other products."
"The interface can be a bit more intuitive."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"Its stability and pricing need improvement."
"I have a problem with the way the solution's price is calculated."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.