We performed a comparison between Microsoft Exchange and Microsoft Exchange Online based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customers are satisfied with the features included in Microsoft Exchange."
"The solution can scale well."
"The interface is user-friendly."
"The initial setup was straightforward and fast."
"This solution handles all of our primary functionality including email, message delivery, message archiving and calendars."
"Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
"All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile."
"Scalability-wise, I rate the solution a ten out of ten."
"It is a reasonable solution."
"Tech support has been great, when necessary."
"The most valuable feature is being able to assign an individual a task."
"The most valuable feature of Microsoft Exchange Online is its ease of use."
"The most valuable feature of Microsoft Exchange Online is its performance."
"Intuitive and easy to use."
"Microsoft Exchange Online has great functionality."
"I would rate Exchange Online's stability nine out of ten."
"Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."
"In the version we have, I would like to see better communication between the end device and the Exchange server."
"The support needs to be more knowledgeable."
"Nothing is perfect, that's why I am giving Microsoft Exchange a nine."
"Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
"Microsoft Exchange's customer support could be faster and more knowledgeable."
"In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates."
"The solution is stable, but it could improve. It's crashing if there is a big mail database. The Zimbra solution is better in this area."
"Cloud security is always a concern and the solution can always increase their security."
"The price could be cheaper."
"I have found that Microsoft has vulnerabilities when it comes to Exchange Online. It has become the port of a lot of hacker attacks."
"The deployment is complex and has room for improvement."
"The solution’s API integrations could be improved."
"There is an annual enterprise subscription could improve by having more features."
"The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
"I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out."
Microsoft Exchange is ranked 3rd in Email Applications with 78 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Microsoft Exchange is rated 8.4, while Microsoft Exchange Online is rated 8.6. The top reviewer of Microsoft Exchange writes "Very stable with an easy-to-use email management system". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Microsoft Exchange is most compared with Zimbra Collaboration, KerioConnect, HCL Domino and Open-Xchange, whereas Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail and Zoho Mail. See our Microsoft Exchange vs. Microsoft Exchange Online report.
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