We performed a comparison between Microsoft Intune and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."
"This product works very well for companies already using the full Microsoft suite."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
"It has a useful device management feature."
"The technical support of Microsoft Intune is good."
"Configuration profiles, remediation, scripts, and auto-pilot features are very good."
"The solution has very smooth connectivity and is very user friendly."
"The solution works on Microsoft servers."
"We use it to connect to the legacy system."
"The solution works well as a remote desktop."
"The solution is now stable."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"The solution now includes a multi-screen feature which is great."
"Microsoft Remote Desktop Services is highly stable."
"It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
"Intune lags all of its competitors in terms of report generation."
"I think there should be a better tracking of the cell phones used on the Intune."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"The mobile and tablet-based versions need improvement because they are not completely user-friendly, compared to the web version. Also, data synchronization with our existing asset manager, the synchronization between multiple assets and multiple devices, takes a lot of time due to the security scanning. It should be reduced."
"The UI is not user-friendly and has room for improvement."
"They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"Updates sometimes impact the application and we have system crashes."
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"The user interface needs improvement."
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
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Microsoft Intune is ranked 4th in Remote Access with 165 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Microsoft Intune is rated 8.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our Microsoft Intune vs. Microsoft Remote Desktop Services report.
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