We performed a comparison between monday.com and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can create a group of tasks and can write down sub-tasks under each task."
"The formula feature is amazing."
"The appearance of Monday.com makes it easier to consume and digest."
"With Monday, everything is just one click away."
"The solution is easily scalable."
"We really like the dashboards, automation, and spreadsheets."
"The sub-items have been incredibly helpful."
"The feature that I have found most valuable is the boards on Monday which allow for allocation, time tracking, and storing of important information."
"Zendesk Support has a lot of good APIs."
"The stability has been very good."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"It's very convenient to use."
"We rarely had issues with Zendesk."
"The product offers very good management. It has a great ability to assign tickets based on content."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It's a very stable tool, very powerful."
"I find that I cannot customize my automation for Slack as much as I need."
"A message center that is similar to texting or Facebook Messenger would be useful."
"The speed of the loading process should be better."
"We often have problems with bugs and slow service."
"The documentation must be available in French."
"Subitems could be reworked a little so that they’re more helpful."
"There are minor bugs that delete information or don’t autosave information placed. It doesn’t happen often, however, when it does it is inconvenient."
"I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"It needs to improve in terms of its flexibility, price, and installation."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The support team is time-consuming, and they don't find the answer to our problem."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"It wasn't easy to set up so we're only using a third of all of the features,"
monday.com is ranked 1st in CRM with 222 reviews while Zendesk is ranked 17th in CRM with 57 reviews. monday.com is rated 9.4, while Zendesk is rated 8.2. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Zendesk vs. monday.com report.
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