We performed a comparison between NICE Robotic Automation and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"The deployment of NICE Robotic Automation is easy."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"Provides good automation features."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later."
"I'm not worried about the stability of the product. If others are using it in the cloud with much more complicated processes than we are automating, it's not really a concern of mine."
"Since implementing UiPath, it has saved our clients a lot of time."
"All of the features are valuable. I think the best feature for Russian government customers is security. Security in Orchestration for requiring credentials. Our customer are usually serious about security."
"The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started."
"The ability to recognize screen elements and their robot technology are both very valuable features."
"When talking about deployment, you have a very robust infrastructure to manage your automations, the robots, and how they can be configured, deployed, executed, monitored, and maintained. When it comes to process discovery, it has excellent front-end tools and capabilities vis-à-vis Task Capture and Automation Hub."
"You can design processes even if you do not know coding."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"I am looking forward to new cognitive and artificial intelligence capabilities."
"I would like UiPath to be more intuitive, so people like me could use it."
"I would like to see them integrate with generative AI like ChatGPT."
"Training materials should include behind-the-scenes information such as what goes on underneath the infrastructure and how components interact with each other."
"We don't use the UiPath Apps feature yet. I did a PoC on it and it looks like a wonderful product. But when we are using Action Center with Apps, the Action Center stage is built in Orchestrator, but the same field is not built in the Apps... UiPath Apps should be stepped up in terms of its functionality and integration with other UiPath products."
"Maybe they should build more out-of-the-box apps rather than companies building their own implementation from scratch and maybe build them as a product on top of the platform. That would save time in implementation."
"The Academy classes could be improved. There should be a portal for use cases. There should be more business examples."
"An area which the UiPath team is rapidly working on is machine learning and artificial intelligence. At the moment, it is a little difficult to understand. If they could add some more training on it in their Academy, it would help customers to learn about these features."
NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. NICE Robotic Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". NICE Robotic Automation is most compared with Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Pega Robotic Process Automation. See our NICE Robotic Automation vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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