We performed a comparison between OpenText ALM Octane and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It’s easy to set up."
"It's more streamlined because we have it all under one umbrella. And once the business requirements and rules have been created, we can do test cases and apply them to the business rules."
"Current version of the solution is fairly stable."
"Its end-to-end traceability is one of the big advantages. Most of our agile projects work in a closed team structure. We are seeing what is the flow, where we are, and what is the project milestone. So, it provides end-to-end traceability and good visibility of project milestones."
"We are seeing some real improvements in the way we do things. We are becoming more agile in the way we do it because of that and in a way that stories are managed. Stories are given lifecycles as opposed to just being entities within a tool."
"Micro Focus' technical support is good."
"An improvement on previous versions because it comes as preconfigured as possible."
"The defect management gives us full-fledged capabilities for handling defects, including capturing the details of the defects and even screenshotting the defect cases. The defect management is comprehensive."
"The resource manager is useful."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The product is quite convenient and user-friendly."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The performance is good."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The solution should improve by adding scrum board-like functionality."
"There are some challenges when we want to integrate the tool with other products, and it takes time for a team to figure out how to do it."
"I would like to see the mobile testing improved so that we can simply select a mobile device, then specify what parameters we want, and the testing will be run based on that."
"There's a trend in our requests to have the ability to export data, en masse, out of Octane. There are capabilities within Octane to export data, but there are specifics around test suites and requirements and relations, as well as certain attributes, that we would like to be able to export easily out of Octane and into a database or Excel."
"There is an opportunity for them to do a little more with the dashboarding. We still feel that HPE Quality Center/HPE ALM reporting is very powerful. We talked with R&D, and there are some things on their roadmap, but at the same time, their strategy is to connect Octane with visualization tools such as Power BI."
"When I manage projects that are being created in ALM, I have a standard template, but I don't have a template for them in Octane. I literally have to create the project from the ground up every time, which for an administrator, is a nightmare solution"
"Technical support can be slow."
"We've only had a few stability issues. Generally, we have issues following any deployment they do, so if they do a deployment on a Sunday, then we may have a couple of issues on a Monday or Tuesday."
"The user interface could be more modern."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The interface isn't user-friendly."
"The configurations are fine, but the user interface could be improved."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
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OpenText ALM Octane is ranked 7th in Enterprise Agile Planning Tools with 38 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. OpenText ALM Octane is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of OpenText ALM Octane writes "Reporting engine, widgets, and dashboards are a huge plus, and powerful REST interface means we can interact with other tools". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". OpenText ALM Octane is most compared with Jira, OpenText ALM / Quality Center, Microsoft Azure DevOps, Rally Software and TFS, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our OpenText ALM Octane vs. ServiceNow Strategic Portfolio Management report.
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