We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"Fast prototyping."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"This is a customizable product."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"The solution is easy to use."
"The activities, opportunities, follow-up of the opportunities, and business tracking are valuable features. It provides everything that we need. It works pretty well."
"A fully integrated solution that provides a seamless experience."
"A great platform to import, manage and save customer data."
"The entire solution is very customizable and you are able to add many functionalities."
"The solution scales extremely well."
"A very flexible solution."
"The solution's pricing model or licensing model could be a little better."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"UI needs improvement."
"Its implementation in the public sector was a bit complex."
"Pega's technical support could be better."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."
"I would like to have integration with Google."
"The solution is a bit expensive."
"The biggest challenge we had was the cost and the licensing."
"The initial setup is rather complex."
"The integration of Salesforce with other solutions could be improved."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Google Cloud. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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