We compared SAP SuccessFactors and Workday based on our user's reviews in several parameters.
In summary, SAP SuccessFactors is praised for its comprehensive HR capabilities, customizable reporting, competitive pricing, and strong customer support. On the other hand, Workday is highly valued for its user-friendly interface, extensive reporting capabilities, mobile accessibility, and versatile adaptability. Both platforms have room for improvement in areas such as customization options and UI simplicity. Workday excels in proactive customer service, while SAP SuccessFactors offers robust training resources.
Features: SAP SuccessFactors stands out with its comprehensive HR capabilities, customizable reporting, and strong support resources. In contrast, Workday excels in user-friendly interface, extensive reporting, adaptability to different business needs, and robust security measures.
Pricing and ROI: The setup cost for SAP SuccessFactors is considered affordable and straightforward, with flexible and varied licensing options. On the other hand, Workday offers a positive experience with fair and reasonable pricing, manageable setup costs, and no concerns about licensing., According to user feedback, SAP SuccessFactors delivers significant value to organizations, resulting in positive outcomes. Workday also shows satisfactory or positive ROI based on users' experiences.
Room for Improvement: Users have suggested that SAP SuccessFactors could benefit from enhancements in customization options and user interface simplification. Workday users have expressed a need for more intuitive navigation, better customization options, and enhanced reporting capabilities.
Deployment and customer support: The reviews show that for SAP SuccessFactors, there is a clear distinction between deployment and setup phases, with users mentioning different timeframes for each. On the other hand, for Workday, there is more variability, with some users considering deployment and setup as the same period and others treating them separately., SAP SuccessFactors stands out for exceptional customer service, with prompt and helpful assistance. Users value the support team's knowledge and efficiency. Workday also excels in customer service, with prompt, helpful, and professional support.
The summary above is based on 70 interviews we conducted recently with SAP SuccessFactors and Workday users. To access the review's full transcripts, download our report.
"The features of the solution that I found valuable for my business are its ability to create a dashboard, pie charts, and reporting functions, as well as advanced reporting capabilities."
"The SuccessFactors learning applications within the SuccessFactors learning modules, as well as the performance management system, are highly beneficial for each and every employee in our organization. These tools eliminate the need for using Excel to manage data, allowing for direct input into the system. This streamlines the process, making it easier to view and analyze information. We can readily access our performance history, comparing our actions and achievements from the previous year. At present, we are consistently monitoring our day-to-day performance."
"Compared to other on-premise solutions, the first advantage of SAP SuccessFactors is that it is a SaaS-based solution."
"SAP SuccessFactors is stable, we have not found any bugs or glitches."
"The tool's most valuable feature is its integration capabilities with on-premise ERPs and other systems."
"The performance of the solution is very good."
"The solution is very intuitive. Many of the things we need to do are easily accessible."
"SuccessFactors offers all aspects of Human Resources Management. What I love most about it is that it can be implemented for any company very quickly."
"We like the fact that this solution is very user-friendly, with a straightforward user interface."
"Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance."
"It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work."
"It's a fully consolidated system. All the transactions and configuration are co-located in one fully in-memory system, so there is no need to go to different data sources (multiple DBs) to pull data; it’s all in one place."
"It is fairly easy to set up"
"First time users, understanding accessibility and consolidated data is fairly easy. The solution improves productivity for users and reduces the need to switch between different tools."
"We have fewer systems, less manual data entry, and less processing."
"The platform itself is very robust and I generally like the reporting and analytics capability."
"I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution."
"Integration between Employee Central and Compensation in SAP SuccessFactors is one area of the solution that has room for improvement."
"SAP SuccessFactors' pricing structure could be improved."
"They should work on a faster way of locating a proper documentation."
"The back end for the administration and the front end is too overtly complex and it's not aligned with our operations and learning needs."
"SAP should also look into easily integrating with other applications or other tools. Technology has changed now, and it should be easier for any application to integrate with other apps. There needs to be more flexibility."
"The product doesn't have a modernized look and is not very user-friendly like other products."
"Its overall integration and user experience can be improved. SuccessFactors is a system that is built out of three different systems. The elements part was bought from Plateau, and the original performance dialogue was built by SuccessFactors itself. After that, SAP bought it, and it hasn't improved in the last few years. SuccessFactors is a perfect tool if you use it the way it is meant to be, but if you start building custom sessions and try to use it differently, then it is a total mess. It is not agile. It is like an old Mastodon truck or whatever. We don't have the Employee Central and Competence Management modules. Our company made the choice to not implement the Employee Central module. We also didn't implement the Competence Management module. We use the learning module to do some competence management, but I am not that fond of it. It would have been best to have the whole suite. SAP should never sell this without selling the whole suite because it just doesn't work. The biggest gain for me would be having the possibility of doing strategic personnel planning and managing internal mobility. If it could be used for social purposes, such as creating communities and connecting with media channels, that would be perfect. It should also have the possibilities for local admin and agile product development."
"The solution needs to be updated with generative UI."
"This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example."
"The cost of Workday is certainly not inexpensive. It's very pricey."
"There is a lot of complexity in the configuration of this solution."
"In a future release we could like to have access to asset, supply and treasury management functionalities."
"They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to."
"One potential feature that could be added is the ability to streamline business processes through quick tips and guided tours. This would allow for a smoother and more guided experience for colleagues as they navigate through different processes and steps. It would be similar to a guidance system or a step-by-step tutorial that could be added after the business process to guide users through it."
"The solution has to work a lot on financial integrations, material management and CRM modules."
SAP SuccessFactors is ranked 1st in Cloud HCM with 90 reviews while Workday is ranked 2nd in Cloud HCM with 51 reviews. SAP SuccessFactors is rated 7.8, while Workday is rated 8.2. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". SAP SuccessFactors is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning, whereas Workday is most compared with SAP HCM, Oracle HCM Cloud, PeopleSoft, UKG and Cornerstone Learning. See our SAP SuccessFactors vs. Workday report.
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