We performed a comparison between ScienceLogic and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product."
"The power flow is great."
"Power packs."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"Provides agentless monitoring so there's no need to install the agent on each server."
"Dynamic Component Mapping is key and unique."
"One of the valuable features is rapid dashboards."
"When it comes to features, the power pack is the most valuable."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"From a performance perspective, it needs to improve a lot."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"The product must educate its strategic partners for deployment."
"Admins do not have direct access to the reporting."
"They need a little more self-service."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
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ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews while SymphonyAI IT Service Management is ranked 21st in IT Service Management (ITSM) with 5 reviews. ScienceLogic is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, IBM SmartCloud Control Desk and Microsoft Configuration Manager.
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