We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's incident problem change management."
"The most valuable feature of ServiceNow Discovery is its performance."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"Stability-wise, I feel it is a good product."
"The initial setup is pretty easy."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"We use the solution as a central monitoring tool. We use it to monitor every transaction that has a relation to the organization’s infrastructure."
"The more valuable feature of this solution is the Exchange feature."
"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."
"There are many valuable features, including the network configuration manager, and the network performance manager."
"It's good at monitoring system-specific things like ports, services."
"The product integrates with Remedy."
"They can expand on the plugins for some of the other tools."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Without improvement in the patters, applications can't be discovered"
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"ServiceNow Discovery should improve its cloud capabilities."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"The current script monitoring feature has limitations, especially when dealing with custom scripts."
"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"The tool's AppStack needs to improve in the storage monitoring part. It should also include an analytics and recommendation approach. If I have found a fault in a server or application, I would like to know what caused it and how do I recover from it."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while SolarWinds Server and Application Monitor is ranked 10th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and PRTG Network Monitor. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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