We performed a comparison between ServiceNow Now Platform and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"The main reason that people use ServiceNow is that performance is very good."
"Assignment Group history is really important to me."
"The integration with other tools is pretty good."
"It is an absolutely scalable solution."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"We have seen a big improvement in the experience that we want to create for our end users."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"Creatio also provides us with scalability, performance and agility."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"It is a low-code platform, that is very intuitive."
"The UI is not intuitive."
"The UI is very bad and needs to be updated."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"The product should be integrated with Power BI."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The initial setup requires a lot of customization based on the individual company's processes."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The mobile version of the solution could be improved. It's hard to customize it."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"It does not have the ability to run one single large process."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"HRM is an area where Studio Creatio lacks and needs to improve."
"Numerous options can make implementation confusing."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews while Studio Creatio is ranked 22nd in Rapid Application Development Software with 12 reviews. ServiceNow Now Platform is rated 8.6, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks and Appian, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps and OutSystems. See our ServiceNow Now Platform vs. Studio Creatio report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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