We performed a comparison between ServiceNow Strategic Portfolio Management and Wrike based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most important feature of ServiceNow IT Business Management is flexibility."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"Competitive in terms of research"
"The interface is extremely user-friendly."
"It's a very complete solution."
"The PPM module is an excellent service."
"This is a good tool for project progress tracking and sharing tasks with internal and external parties."
"Visibility and organization are the most valuable features of Wrike."
"We utilize time tracking and reports most often."
"The solution is stable and reliable."
"The product is intuitive. It is easy to learn and update. You can follow the project from the beginning till the end with the help of the solution. The tool helps to update the project in seconds."
"The most valuable feature of Wrike is the tag functionality."
"It's a very easy-to-use and flexible tool. We can easily write and create queues for different themes. It's very user-friendly."
"We can easily write down the tasks and reorganize them as well as have a progression index. Wrike offers several views including a kanban view and Gantt chart view."
"The interface isn't user-friendly."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The solution needs a few things in terms of resource management."
"Dashboard interface is limited functionally and not very user friendly"
"The response from the website is a little bit slow, and the tool is too expensive for a small team."
"We faced an issue with the Wrike outlook add-on; it is only available for Microsoft Office 365, and not the on-premise version."
"What annoys me with Wrike and things that I would like to improve is that you need to have a very organized workflow that everyone in the company follows, and only then will Wrike work."
"Wrike needs to be more responsive to community requests for new features."
"On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks. One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow. Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently."
"We feel that the actual project reports and roll-ups could be a lot different. We are seeking something more for the dashboard. We would like a high-level dashboard that can be broken down into individual product roll-ups and tasks that are assigned. If you assign someone to a task, it assigns them all of the tasks under that. We want to be able to break those down so that a person doesn't have an 800 task list, for example. We want more separation with that and a higher-level dashboard experience."
"The product needs to send direct emails to customers updating the latest aspects since it is better to hear directly."
"It would be great if they could develop more reporting."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews while Wrike is ranked 6th in Project Management Software with 58 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Wrike is rated 8.6. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Wrike writes "Convenient Tool for Project and Task Management, comes with extra features including Analytics and Reporting ". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet, whereas Wrike is most compared with Asana, monday.com, Adobe Workfront, Trello and Notion. See our ServiceNow Strategic Portfolio Management vs. Wrike report.
See our list of best Project Portfolio Management vendors.
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