We performed a comparison between Splashtop Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"The solution is very fast."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"I am satisfied with TeamViewer, and its performance."
"TeamViewer is a scalable solution."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The product is easy to install."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"Splashtop Remote Support needs to improve customization."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"The security could improve in TeamViewer."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"TeamViewer has a legacy and may not be using the latest UI trends."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could be more secure."
"I would like to see TeamViewer support multiple platforms."
Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Splashtop Remote Support is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, LogMeIn Rescue and VNC Connect, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our Splashtop Remote Support vs. TeamViewer report.
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