We performed a comparison between Trend Micro Web Security and Zscaler Internet Access based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"Threat protection solution with good stability and scalability. Installation is straightforward. Support for this product is good."
"It's a very stable solution."
"The solution is stable."
"It's secure and useful from an administrative point of view, with controllable login monitoring and so on."
"The most valuable feature is machine learning, which automatically monitors the activity on the machine."
"The most valuable feature of Trend Micro Web Security stems from the fact that it is neither a cheap nor an expensive tool."
"It's a stable solution."
"Trend Micro has a centralized mechanism where we can control and monitor all system protections. It includes detecting any wireless problems, which will be displayed on our portal. We plan to investigate the issues with those systems internally."
"The VPN is valuable, as the whole technology is very different from a traditional VPN."
"The solution has reduced cyberattacks."
"The security is excellent."
"Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality."
"The scanning feature is impressive, because they do not introduce a big latency to the traffic."
"The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP."
"All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we experience to almost none."
"We enjoy all of the proxy capabilities and the capability to integrate into the SIEM/SOC solution."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"The stability of the product is an area of concern where improvements are required."
"The price of Trend Micro Web Security is the only area of concern where improvements are required. From an improvement perspective, the product should be made available to users at a cheaper rate."
"The system should generate reports when an attack has been stopped, contained, or removed."
"The installation is a little bit complex."
"There are multiple ways Web Security could improve, such as usability and web access to several programming modes."
"Setup isn't very straightforward. You must have a certified technical engineer."
"The product should be more secure and stable. It is also not flexible."
"I would like to see better scalability and better performance."
"Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs."
"One thing that needs to be improved is their presence in China. I'm not sure if that's a Zscaler thing or if it's a problem with all vendors in this space, but it would be nice to have better coverage in China. This concern is a common one for vendors across the board when dealing with the Chinese market."
"The OS capabilities and WSL support could be improved."
"There are a few features that are not compatible with the Azure cloud."
"When you have appliances, SSL inspection is always a headache due to poor performance and/or lack of ciphers implemented. "
"Technical support could be better."
"The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market."
"The tool should improve the predefined dictionaries."
Trend Micro Web Security is ranked 17th in Secure Web Gateways (SWG) with 14 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Trend Micro Web Security is rated 7.8, while Zscaler Internet Access is rated 8.2. The top reviewer of Trend Micro Web Security writes "Though a tool suitable for medium-sized businesses, it needs to work on its price model". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Trend Micro Web Security is most compared with Cisco Umbrella, Symantec Proxy, Forcepoint Secure Web Gateway, Infoblox Advanced DNS Protection and Fortinet FortiProxy, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , Prisma Access by Palo Alto Networks and FortiSASE . See our Trend Micro Web Security vs. Zscaler Internet Access report.
See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.
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