We performed a comparison between 3CX Live Chat and Genesys PureConnect based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The solution is stable."
"3CX is a reliable solution."
"With the reporting feature you can get all the incoming and outgoing call details."
"Can integrate with a lot of gateways in voice."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Having a video call would be a nice idea."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Customer support can sometimes be delayed."
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. 3CX Live Chat is rated 8.8, while Genesys PureConnect is rated 9.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Genesys PureConnect is most compared with Genesys Cloud CX, Cisco Jabber, Kamailio SIP Server, NICE CXone and Calabrio ONE.
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