We performed a comparison between 3CX Live Chat and GoToConnect based on real PeerSpot user reviews.
Find out in this report how the two Hosted and Cloud Based VoIP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It’s straightforward to set up."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"It allows us to serve our clients from home exactly as though we were in the office."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
"It could be better in terms of providing more options for call recording."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Its features for scheduling and generating reports need improvement."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
Earn 20 points
3CX Live Chat is ranked 4th in Hosted and Cloud Based VoIP with 54 reviews while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. 3CX Live Chat is rated 8.8, while GoToConnect is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas GoToConnect is most compared with RingCentral Office. See our 3CX Live Chat vs. GoToConnect report.
See our list of best Hosted and Cloud Based VoIP vendors.
We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.