We performed a comparison between Amazon AWS and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Amazon AWS is user-friendly and intuitive."
"It scales well and is flexible."
"The product has a lot of new functionality."
"I like that is very easy to use and that it's flexible."
"The initial implementation process is not difficult or complex."
"I like that it's easy to use."
"The most valuable feature of this solution is the S3."
"The storage is most valuable. The gateway and documentation are also quite good."
"We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"One of the main features of the solution is it is flexible."
"One can do almost everything using Salesforce's OOTB functionality without much investment."
"The entire solution is very customizable and you are able to add many functionalities."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"Intuitive to work with and the overall fundamental of the platform is very strong."
"The solution is easy to use."
"Recently we had a long conversation about functionality that is missing in Alexa — in Mexico, specifically. Alexa for Business is a service and platform that Americans can use to make a call to an Amazon Echo device or a telephone via the app. But in Mexico, we are not allowed to use that technology. This is a significant disadvantage of AWS for those living in Mexico."
"I would like to receive some alerts when my consumption is getting out of the normal range."
"The pricing of the solution could be better. It's a little pricey."
"It could be made cheaper. I know we spend a lot of money each month on AWS."
"The interface is relatively complex."
"The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer."
"AWS for API, or Seller Central, is no improvement from what we had (our internal tools we designed to update accounts, change customer network profiles, monitoring, MRTG graphs, etc), when AWS should be blazing."
"It would be ideal if they could provide automatic health reports. That way, I would be able to understand at a glance the state of my services at any given time."
"I think the search needs to be improved so as to allow for a broader keyword search."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"Salesforce needs to be re-platformed, or re-architected, making it lighter."
"It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"There needs to be more documentation."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
Amazon AWS is ranked 2nd in PaaS Clouds with 250 reviews while Salesforce Platform is ranked 8th in PaaS Clouds with 81 reviews. Amazon AWS is rated 8.4, while Salesforce Platform is rated 8.2. The top reviewer of Amazon AWS writes "Reliable with good security but is difficult to set up". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Amazon AWS is most compared with Linode, OpenShift, Microsoft Azure, SAP Cloud Platform and VMware Tanzu Application Service, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Pega BPM. See our Amazon AWS vs. Salesforce Platform report.
See our list of best PaaS Clouds vendors.
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