We performed a comparison between Atera and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"Good at managing updates and for remote support."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The tool's most valuable feature is third-party application updates."
"The most important aspect of this tool is the security it provides our company."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"The billing module has a standard layout which is too limited for my needs."
"There is definitely room for improvement with its automation capabilities."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"The solution is scalable. However, in the past, we did have some issues."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"Having more freedom to perform identity access management would be great."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"I would like to see more scripts for PowerShell commands."
"The graphical user interface could be improved."
"Lacks sufficient integrations with other PSAs."
"The solution could improve by optimizing the internet connection being used."
"NinjaOne's pricing and user interface needs improvement."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's dashboard could be easier to use."
Atera is ranked 4th in Remote Monitoring and Management (RMM) while NinjaOne is ranked 1st in Remote Monitoring and Management (RMM) with 14 reviews. Atera is rated 9.2, while NinjaOne is rated 8.0. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Atera is most compared with Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager, SuperOps.ai and Microsoft Windows Server Update Services, whereas NinjaOne is most compared with N-able N-central, Microsoft Configuration Manager, LogMeIn Central, ConnectWise Automate and Kaseya VSA. See our Atera vs. NinjaOne report.
See our list of best Remote Monitoring and Management (RMM) vendors, best IT Service Management (ITSM) vendors, and best Patch Management vendors.
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