We performed a comparison between Atera and Microsoft Windows Server Update Services based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"I would say it's the number one tool for all ITMS."
"The solution performs well."
"We can easily download particular patches, and we can apply them on a group basis and policy basis."
"The noteworthy aspect is the system's capability to handle an extensive range of services and workloads, with the potential for almost unlimited scalability."
"Microsoft Windows Server Update Services is an easy-to-use and stable solution."
"The performance has been okay."
"This solution is stable."
"The most valuable feature is the decreased level of internet usage by my network."
"The interface is easy to use."
"There is definitely room for improvement with its automation capabilities."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"Customization could be improved."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"The challenges exist according to the planning. For example, if you plan to implement and apply updates to your infrastructure, including servers and clients, you must provide storage information and have a clear plan for that from start to end."
"The database could be improved. In large environments, for example, we often get problems with reporting."
"In the next release, I would like them to provide better connectivity. They must improve the connectivity between the WSS with Microsoft or the client."
"The product must integrate with third-party applications."
"The main problem with WSUS is that the management console doesn't allow you to do a lot of operations. It's actually quite a primitive console, and has been since day one. In order to be more effective, you need to use another tool from Microsoft that can take advantage of WSUS and also offer you the extra features you need."
"The solution's stability could be improved because sometimes, there are some problems in communication and sending updates and patches."
"Having the ability to group updates by the operating systems would be very helpful."
"There are some bugs in IIS."
More Microsoft Windows Server Update Services Pricing and Cost Advice →
Atera is ranked 10th in Patch Management while Microsoft Windows Server Update Services is ranked 3rd in Patch Management with 41 reviews. Atera is rated 9.2, while Microsoft Windows Server Update Services is rated 8.0. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "Lets us manage all our organization's updates from a single management console". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and ConnectWise Automate, whereas Microsoft Windows Server Update Services is most compared with BigFix, ManageEngine Patch Manager Plus, Microsoft Configuration Manager, Quest KACE Systems Management and NinjaOne. See our Atera vs. Microsoft Windows Server Update Services report.
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