We compared Barracuda Intronis Backup and NinjaOne across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities. NinjaOne is highly regarded for its effective monitoring and management features, remote device management, and streamlined software deployments.
Room for Improvement: The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities. NinjaOne could benefit from improved remote connectivity, enhanced reporting, a more user-friendly ticketing system.
Service and Support: Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team. NinjaOne generally earned positive feedback for its customer service. Customers expressed satisfaction with issue resolution and comprehensive documentation. However, some reported slow responses from technical support.
Ease of Deployment: The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control. NinjaOne's setup is generally uncomplicated. It may take a few minutes or a full day, depending on the situation.
Pricing: Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package. NinjaOne offers negotiable pricing based on the number of devices, with discounted costs as the scale increases. However, some users perceive NinjaOne as costlier than alternatives.
ROI: Barracuda Intronis Backup provides added financial benefits and time efficiency. NinjaOne delivers a return over time by improving productivity.
Comparison Results: Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration. NinjaOne is praised for its ease of setup and valuable monitoring and management features. However, users say NinjaOne could do a better job optimizing internet connections and managing mobile devices.
"It is very stable, and I'm very happy with this solution."
"The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
"The most valuable feature is unlimited data storage on the cloud. Even if the employee has left the company for a few years, the backup will still be maintained."
"Whenever you have a crash or your service is not working, you can just live-boot the machine and have your service up and running."
"Most important is its ease of use. You plug it in, follow the steps, and you have your backup file."
"Of all the backup products we have used, this by far is the simplest to install and use."
"The configuration and the onboarding process are pretty good."
"Barracuda's support is probably one of the best things about them, even with all their solutions. With any problem that we have, or even questions, we get the assistance that we need. The turnaround is pretty quick."
"Good at managing updates and for remote support."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The installation is easy, it only took two minutes."
"The tool's most valuable feature is third-party application updates."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"Its speed can be a bit improved, and of course, its pricing can go a lot cheaper."
"Setting up Barracuda Backup is straightforward."
"It is not always stable."
"The solution needs fine-grained backup capabilities to service individual users. But this is a minor issue considering all that the product does."
"The backup feature could be a bit simpler to utilize. They should make the process of backing up individual files simpler."
"This solution could be improved with offering lower prices at scale."
"When we manage the box physically, we don't have as much control as we do when we manage from the cloud. The best management is from the cloud."
"I would like to see better integration with third-party applications."
"I would like to see more scripts for PowerShell commands."
"The solution could improve by optimizing the internet connection being used."
"The graphical user interface could be improved."
"NinjaOne's dashboard could be easier to use."
"The ticketing system in NinjaOne is not the best."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while NinjaOne is ranked 4th in MSP Backup with 15 reviews. Barracuda Intronis Backup is rated 8.4, while NinjaOne is rated 8.0. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Barracuda Intronis Backup is most compared with Rubrik, Veeam Backup & Replication, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, ConnectWise Automate and Kaseya VSA. See our Barracuda Intronis Backup vs. NinjaOne report.
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