We performed a comparison between BeyondTrust Remote Support and Check Point Remote Access VPN based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Offers a secure method of access without having to install agents everywhere."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Access is browser-based only and requires no additional client installation."
"It operates effectively, particularly during challenges like adversities or infrastructure issues."
"We use it to connect our sites. We have a couple of sites that need to interconnect."
"The tool is easy to configure and use. We integrated it with Active Directory to manage user authentication. It's intuitive and transparent, making it simple for users to use. It connects automatically to the VPN whenever users turn on the laptop. The product is efficient and offers centralized control."
"The most important feature of Check Point Remote Access VPN is the multiple factor authentication."
"Once we install and connect the VPN service, it keeps on running until we disconnect."
"The solution has been solid for me for over five years."
"It can improve an organization by providing secure access to resources for traveling employees, which can help to reduce the risk of data breaches or other security incidents."
"In the next release, I would like remote access to Chrome included."
"Lacks some kind of voice communication option."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Lacks remote support and privileged remote access in the one product."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"I would like the support to be faster."
"In the case of URL translation of the VPN Web portal, the requests made from the front end to the back end weren't valid (due to the use of dynamic subdomains). In the case of host translations, the request was made to the same host, however, we cannot specify the ports, which, in our case, are used to redirect to different servers."
"The scalability needs improvement."
"The Compliance software blade is available only for the Windows operating systems family, so no macOS security checks are implemented and performed."
"The authentication that we handle is through a .p12 certificate, however, we have integrated it with a 2MFA service through another provider. Something that could improve Check Point is if it had its own 2MFA service through a blade or some sort of application."
"When you need to create something, you have to follow many steps and I think that should be simplified."
"Check Point Remote Access VPN's current configuration has some limitations and issues. One major drawback is the inability to configure multiple gateways from the same management server for VPN access."
"I cannot see the full effect of the endpoint solution because it relies on having access to the DNF queries, which might not go through the Check Point firewall when you're using it for perimeter networks. Check Point will not identify the actual source of the net queries. This may be related to the architecture, however, and not poor product issues. I don't know if it can be improved on the Check Point side or not."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Check Point Remote Access VPN is ranked 5th in Remote Access with 62 reviews. BeyondTrust Remote Support is rated 9.0, while Check Point Remote Access VPN is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Is easy to use and has a nice interface, but the scalability needs to improve". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Clarity SM, whereas Check Point Remote Access VPN is most compared with OpenVPN Access Server, Cisco AnyConnect Secure Mobility Client, Fortinet FortiClient, Check Point Harmony Mobile and Zscaler Zero Trust Exchange. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.
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