We performed a comparison between BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"This is a very secure product."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The most valuable feature is the virtual IP creation. It's our most frequently used feature."
"The solution is stable and reliable."
"The load balancing features are valuable."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"Our customers have never complained about the stability"
"The portal access was very good."
"The tool is reliable and easy to configure."
"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Lacks some kind of voice communication option."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"The technical support’s response time must be improved."
"We do not have knowledgeable support teams locally."
"The solution is quite costly."
"Cloud services are something that F5 Access Policy Manager could do better"
"The initial setup was complex."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 10th in Remote Access with 13 reviews. BeyondTrust Remote Support is rated 9.0, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, LogMeIn Pro and ConnectWise ScreenConnect, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Ivanti Connect Secure, Cisco ISE (Identity Services Engine) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) report.
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