We performed a comparison between BeyondTrust Remote Support and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Solution has a good UI."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"It has allowed us to quickly address the needs and issues of our end users."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly."
"The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."
"Citrix offers a range of products that can be used straight out of the box."
"The remote desktop feature allows employees to work from home."
"It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
"It is user-friendly and easy to use."
"My focus has primarily been on publishing virtual applications."
"XenDesktop has helped our users to work remotely with a better user experience."
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"Technical support for this region can be improved."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The possibility to integrate a chatbot would take this product to the next level."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"We would like to be able to provide VDI, a full desktop, to each of our users."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
"I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities."
"The monitoring and management is in need of improvement."
"Citrix should consolidate the multiple tools currently required into a single platform."
"Scalability depends on the server and the number of users in the organization."
"I think they can improve the troubleshooting to make it easier for users to solve problems on their own. For example, it could provide an error code and some instructions on how to reconnect to the database or do something proactive to fix the issue with the system."
"Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI."
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BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 92 reviews. BeyondTrust Remote Support is rated 9.0, while Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and Apache Guacamole. See our BeyondTrust Remote Support vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report.
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