We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"Solution has a good UI."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"I find it really easy and computer confident, and the experience with the product is really good. Additionally, customizations are easy."
"The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications."
"What I like best about this product is the interface."
"I have found the password management and the secret management features to be the most valuable. Our customers find its ease of integration and the use of power shells really attractive."
"I like that you can change the password remotely."
"Technical support is pretty good."
"The solution's stability is flawless."
"The most valuable feature of this solution is that it provides us with a secure way of managing passwords."
"The possibility to integrate a chatbot would take this product to the next level."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"In the next release, I would like remote access to Chrome included."
"Although the learning curve is steep, the product is well-documented."
"Lacks some kind of voice communication option."
"In terms of what could be improved, the whole thing with distributed engines, et cetera, is a little bit tricky."
"There could be tweaks here and there. For example, instead of going to one main function to do this and another main function to do that, the solution could remap the user interface so that a person only has to go through one function. The way that function branches off should make a bit more sense."
"One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic."
"Support could be better. I have heard about a lot of problems in the Bangladesh market. People are saying that there are support issues. So, Delinea should focus on support and services."
"An area for improvement in Delinea Secret Server is its integration with ICAP servers."
"The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it."
"Delinea Secret Server needs to improve its reporting."
"We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
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