We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The support team who are interfacing with us, are excellent. They are on time for any response."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"I personally like the ability to share files with other machines."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"Better than TeamViewer and useful for fixing problems remotely."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Remote support is efficient and easy for our end users to receive support."
"The ConnectWise ScreenConnect tool is very good for remote access."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"It's very low maintenance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"In the next release, I would like remote access to Chrome included."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Lacks some kind of voice communication option."
"Lacks remote support and privileged remote access in the one product."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The recent redesign has made it slower and basically worthless."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"They could provide a toolbox for the plan I'm on."
"The solution should add the ability to video chat with the user on the other end."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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