We performed a comparison between BeyondTrust Remote Support and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It has allowed us to quickly address the needs and issues of our end users."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"We are able to be more effectively connected to computers and servers all over the world."
"I personally like the ability to share files with other machines."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"This is a very secure product."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The possibility to integrate a chatbot would take this product to the next level."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Technical support for this region can be improved."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while VNC Connect is ranked 15th in Remote Access. BeyondTrust Remote Support is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Dameware Remote Support, Parallels Access and LogMeIn Rescue.
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