We performed a comparison between Blackpoint Cyber MDR and Huntress based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Binary Defense has a human service department that provides live monitoring for our systems."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The case interface is Binary Defense MDR's most valuable feature."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The solution is all encompassing and can incorporate email monitoring."
"The solution also watches over Microsoft 365 and keeps a copy of logs."
"On my end, the most valuable feature of this solution is that I can install it and forget about it. After that, their SOC team takes over and they only call me when there's a problem."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"I have found it valuable that this solution is always there and always armed."
"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The current reporting system could benefit from improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I would like to see more frequent check-ins with our security status."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"Some texts seem to report items as normal too quickly."
"The solution does not tie into other EDR products like CyberArk or CrowdStrike but that might be more useful."
"The feature we keep asking for is a vulnerability scan."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"The application control system could benefit from improvements in identifying and managing both whitelisted and blacklisted applications."
"Some of Huntress' reporting could be improved."
"Their EDR can have increased coverage for Macintosh. They do not fully secure Macintosh computers."
"In the next release, I'd like to see more intuitive dashboards."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"I'd like Huntress to implement a component that can analyze network traffic for specific sites."
Blackpoint Cyber MDR is ranked 12th in Managed Detection and Response (MDR) with 3 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. Blackpoint Cyber MDR is rated 8.6, while Huntress is rated 9.4. The top reviewer of Blackpoint Cyber MDR writes "Effectively monitors activity coming into endpoints without snapping off". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". Blackpoint Cyber MDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Sophos MDR, Microsoft Defender Experts for Hunting and Carbon Black Managed Detection and Response, whereas Huntress is most compared with SentinelOne Vigilance, CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Bitdefender MDR and Datto Endpoint Detection and Response (EDR). See our Blackpoint Cyber MDR vs. Huntress report.
See our list of best Managed Detection and Response (MDR) vendors.
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