We compared Huntress and CrowdStrike Falcon Complete based on our users reviews.
Our conclusion is that Huntress and CrowdStrike Falcon Complete have distinct strengths and weaknesses. Huntress is highly regarded for its expertise in identifying threats and its constant monitoring capabilities, supported by advanced AI. However, it falls short in terms of detailed reporting and compatibility with other antivirus solutions. On the other hand, CrowdStrike Falcon Complete provides a lightweight agent, vulnerability assessment, and robust threat intelligence. It also offers a comprehensive response to threats and user-friendly dashboards. Nevertheless, it lacks features such as application control and user risk scoring, and some users find the pricing to be high.
In summary, Huntress excels in proactive defense and threat hunting, while CrowdStrike Falcon Complete offers a comprehensive response to threats and strong threat intelligence.
We primarily focused on the topics below:
Ease of Deployment and Service and Support: The setup process for Huntress is simple and uncomplicated, with fast installation and minimal resource demands. Similarly, CrowdStrike Falcon Complete also offers a straightforward setup, although it may be more challenging for extensive networks lacking an automated ruling platform. Deployment times for CrowdStrike can vary from one day to one month, whereas Huntress only necessitates one person for deployment. Huntress' customer service is highly regarded for its quick and effective help, earning a flawless rating. On the other hand, CrowdStrike Falcon Complete's customer service receives varied feedback. Some customers appreciate its excellent support, while others express dissatisfaction with its slow response time and areas that require enhancement.
The summary above is based on 43 interviews we conducted with Huntress and CrowdStrike Falcon Complete users. To access the interviews' full transcripts, download our report.
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"It's not a signature-based solution, which is ideal for us."
"CrowsStrike Falcon Complete is a good solid endpoint protection solution; it has a good engine and is on par in terms of efficacy with SentinelOne, and with Microsoft Defender for endpoint protection."
"It is very simple to use and not overly technical."
"The solution is user-friendly."
"The most valuable feature of CrowdStrike Falcon Complete is the overall endpoint protection."
"Overwatch is the most valuable feature of CrowdStrike Falcon Complete."
"The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
"It is a cloud-based solution. You can easily scale it."
"Scalability-wise, I rate the solution a ten out of ten...I rate the technical support a ten out of ten."
"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."
"I have found it valuable that this solution is always there and always armed."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"We don’t have the required staff to watch the issues that are happening. It is good to have a team from Huntress who can watch the logs 24/7. The tool’s automatic remediation is also fantastic. The solution’s interface is also nice and easy to use. The Huntress team saves us time by going through the issues."
"Foothold detection is a valuable feature, acting as a valuable second set of eyes for both us and our clients."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"I would like to see more frequent check-ins with our security status."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French language."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"The one issue with Falcon Complete is that it can't be run manually if you find any viruses or malicious files in a post."
"I would like to see them introduce DLP."
"Falcon could use more SIEM capabilities, like a central place to monitor all our clients."
"Crowdstrike could be cheaper. It's pricier than Carbon Black."
"Their endpoint solution is excellent. But I would like to see them improve their HDR, as well as their DLP (Data Loss Prevention)."
"Pricing is definitely a problem. It could be cheaper for licensing."
"The solution's UI is an area with certain shortcomings that need improvement."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"In the next release, I'd like to see more intuitive dashboards."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"I'd like Huntress to implement a component that can analyze network traffic for specific sites."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"I would like the API to be a little better. They are getting there."
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. CrowdStrike Falcon Complete is rated 8.6, while Huntress is rated 9.4. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and SentinelOne Vigilance, whereas Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, Arctic Wolf Managed Detection and Response, Bitdefender MDR and Datto Endpoint Detection and Response (EDR). See our CrowdStrike Falcon Complete vs. Huntress report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.