We performed a comparison between BMC TrueSight Operations Management and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of the solution are alert management, alert generation, and event management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The tool is flexible enough to be customized based on customer requirements."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"It can monitor over a 100 technologies with built-in solution templates."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"The stability of the Micro Focus Voltage SiteScope is good."
"Has a simple setup. It can be up and running within hours."
"The product must provide application or service monitoring features."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The product must provide more AI capabilities."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"It should improve its integrations with various tools, especially service management tools."
"It could be more reliable using a database repository instead of a log repository."
"It may lack some features other products in the category have like more detailed transaction tracking."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"They should provide more templates for new vendor devices."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 50 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText SiteScope is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Azure Monitor. See our BMC TrueSight Operations Management vs. OpenText SiteScope report.
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