We compared BMC TrueSight Operations Management and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: BMC TrueSight Operations Management's initial setup can be complex, depending on the environment and prerequisites, while Zabbix can range from easy to complex depending on technical skills and infrastructure. BMC TrueSight Operations Management is considered to have high pricing, suitable for enterprise customers, whereas Zabbix is free and open-source. The ROI of BMC TrueSight Operations Management is uncertain, while Zabbix has provided a return on investment for users, especially large enterprises. Customer support for both varies, with mixed reviews for BMC TrueSight Operations Management and varying experiences with Zabbix's support.
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"I like the event management part."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The basic setup is very easy."
"It meets my organizational needs. It's pretty easy to use."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The initial setup was not complex."
"Zabbix helps to save time."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"There is a problems page that shows us every warning or problem that occurs on our VMs globally. The map screen is also really useful because this is something that was missing. I don't know every other tool in the market. So, I don't know if this is a good point of only Zabbix, or other tools are also doing it, but from my point of view, this is the most useful page that I use, along with the problems page that efficiently lists the problem, recovery time, ending hours, starting hours, and so on."
"Like other common Linux distributions, some of the most valuable features of this solution are the ease of use and deployment. It's simple and has a lot of packages and a lot of software."
"The solution could improve its price."
"The pricing could be better."
"The solution is overly complex."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The UI for the end users could be improved and more flexible than it is now."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."
"When we have a problem, we have to do a lot of research to solve it."
"Zabbix technical support is sold separately."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."
"Correlation of events would be a wonderful addition."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 49 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 101 reviews. BMC TrueSight Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Splunk ITSI (IT Service Intelligence), whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our BMC TrueSight Operations Management vs. Zabbix report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.