We performed a comparison between Catchpoint and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint's customer service and support are valuable."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The solution offers three different ways of slicing data to look for abnormalities."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Splunk is extremely flexible, which allows us to create custom visualizations along with other customizations."
"It gives us good visibility into multiple environments, including cloud, on-premises, and hybrid; irrespective of platform."
"The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
"Splunk's interface is user-friendly, and it has apps and add-ons for most applications. We can easily normalize the data to make it readable and understand the logs. We easily get all the field extractions and enrichment done by using the apps and add-ons. This helps us understand the application logs because the raw data is useless unless we extract some useful information from it. These add-ons make it so much easier."
"Splunk helps us be more proactive. We can take predictive action to identify and block threats so that nothing harmful gets into the system."
"It has quite extensive support in terms of integration. If you want to do anything, there are tools for that."
"The initial setup isn't overly complex."
"The most valuable feature of Splunk is the log monitoring."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Catchpoint can be improved by focusing solely on network monitoring."
"The old user version was better, it was more user-friendly."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"I would like some additional AI capabilities to provide additional information about things going wrong and things going well."
"Their technical support sucks."
"Splunk could enhance its services by providing more comprehensive professional assistance aimed at optimizing our investment."
"Search head clustering is often temperamental in its current state and should be improved, replaced by something better, or be reverted to search head pooling."
"The price of the solution could be cheaper."
"I think the tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to my tickets."
"The analytics of Splunk could be improved."
"I would like to see future development in terms of ML (Machine Learning)."
Catchpoint is ranked 5th in Digital Experience Monitoring (DEM) with 12 reviews while Splunk Enterprise Security is ranked 1st in Security Information and Event Management (SIEM) with 246 reviews. Catchpoint is rated 8.2, while Splunk Enterprise Security is rated 8.4. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, AppDynamics and Selenium HQ, whereas Splunk Enterprise Security is most compared with Wazuh, IBM Security QRadar, Dynatrace, Elastic Security and Microsoft Sentinel. See our Catchpoint vs. Splunk Enterprise Security report.
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