We performed a comparison between Celonis vs UiPath Process Mining based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Both solutions are very comparable. Users share favorable ratings for both, although UiPath Process Mining is considered to be more affordable than the paid version of Celonis. UiPath may also be simpler to deploy.
"The solution offers a very good user interface."
"Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."
"We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization."
"The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered."
"We used to draw errors to be processed manually, and now you can get the digital information directly with the help of Celonis."
"The process chart is valuable in identifying the bottlenecks."
"Action Flows are good."
"The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool."
"We can connect Microsoft with the bot and share documents."
"The visualization part, showing the number of cases processed successfully after a process is executed, is the most valuable. It also showed how effective a bot is after production. This kind of analysis that we got from UiPath Process Mining was good."
"The solution has some quality and time assurances to improve our business."
"I use this solution for product mining and docking."
"With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
"The most valuable feature of UiPath Process Mining is the process graph, which gives you a depiction of the process and lets you know where the issues and delays are occurring."
"I have never had issues with online technical support."
"UiPath Process Mining's most valuable feature is its integration with RPA's bots."
"The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential."
"With Celonis, the way to use the product is one of the main difficulties users face in our company."
"The price is high for us."
"They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool."
"The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics."
"The pricing policy is not affordable in Ukraine."
"The solution must be more user-friendly."
"The solution needs to implement more automation aspects into the product. Right now, it's lacking."
"The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution."
"Data crunching needs to be done by an analytics team and then imported."
"What needs improvement in UiPath Process Mining is manual delay support. For example, I have a pending workflow, and I've not taken action in the last five or ten days, and because of this, the whole process gets delayed, but UiPath Process Mining doesn't provide any manual delay insights. It gives about seventy to seventy-five percent detail on end-to-end process delays, the scope of automation, or the gap, but not about the manual delay, so what would make the solution better is if it communicates manual delay information. Every business process relies on human activity, with either approval or review, so UiPath Process Mining should capture that area and provide a workflow or diagram that shows more details, such as the impact of the delay, the workflow time without the human delay, etc. That could be too difficult, but it's what I'm expecting as a customer. More automation in UiPath Process Mining would be great."
"I think they need to work more on producing low code to make it more end-user-friendly."
"We may need additional features for processing data."
"Cost of the solution is high."
"The user interface could be more user intuitive."
"The product has to be simplified because there are some facets that are just too complex. It's not easy for everyone to understand. You have to do training on ProcessGold and then you can use it."
Celonis is ranked 1st in Process Mining with 44 reviews while UiPath Process Mining is ranked 2nd in Process Mining with 74 reviews. Celonis is rated 8.4, while UiPath Process Mining is rated 8.0. The top reviewer of Celonis writes "Great process mining, process discovery, and opportunity identification". On the other hand, the top reviewer of UiPath Process Mining writes "A stable solution with a comparison feature that helps people to understand and visualize the impact of a particular task". Celonis is most compared with SAP Signavio Process Manager, SAP Signavio Process Intelligence, Software AG ARIS Process Mining, Scout Platform and Minit, whereas UiPath Process Mining is most compared with SAP Signavio Process Manager, FortressIQ, ABBYY Timeline, SAP Signavio Process Intelligence and Minit. See our Celonis vs. UiPath Process Mining report.
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We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.