We performed a comparison between Cisco Intersight and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has good integration."
"We enjoy having an inside view of all the data centers and all the EdgeX nodes within a single portal rather than going into the EdgeX connections one by one."
"Provides an overall view using a single portal."
"What I like most about Cisco Intersight is its manageability."
"I like Intersight because of the integration with HashiCorp, Kubernetes, and each cloud because Intersight is the IO module."
"Intersight can validate our environment."
"Cisco Intersight has valuable features for workflow automation and inventory administration."
"Scalable portfolio of services for remote device management, with good cloud integration. It's also easy to set up."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The asset management tools are very valuable."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"ServiceNow IT Operations Management is a stable product."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The usability must be better."
"It's a very complex solution."
"The unique problem with Cisco Intersight is that it's not supporting some players."
"The product's setup should be easier."
"When new features are added, the service becomes full of bugs."
"An area for improvement in Cisco Intersight is automation. It needs more automation capabilities. Apart from enhanced automation, I want Cisco Intersight to integrate with third-party monitoring tools in its next release."
"The product could be easy to use."
"The solution needs some enhancement in order to build the cluster in two nodes."
"The product needs to add a workflow insight tool."
"The solution’s licensing cost could be improved."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The tool can be improved by including more detailed information to assist new users."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
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Cisco Intersight is ranked 14th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 35 reviews. Cisco Intersight is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco Intersight writes "Helps know whether a solution is deployed correctly, but the automation capabilities are difficult to use". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco Intersight is most compared with Cisco UCS Manager, HPE OneView, IBM Turbonomic, VMware Aria Automation and VMware Aria Operations, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco Intersight vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors and best IT Infrastructure Monitoring vendors.
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