We performed a comparison between Datadog and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."APM and tracing are super useful."
"Since we integrated Datadog, we have had increased confidence in the quality of our service, and we had an easier time increasing our delivery velocity."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"The most valuable feature I have found is the elastic container service."
"I don't have to worry about upgrades with the AWS version."
"The initial setup is very straightforward."
"Because of our client focus, it is easy for us to sell. This is because it is easy to use and easy to set up."
"The monitoring functionality, in general, and tagging infrastructure are great."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a product that is familiar for a lot of users."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"Provides everything in one solution."
"The asset management tools are very valuable."
"The solution is very capable and user friendly."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"The product could do better with its notifications."
"Once agents are connected to the Datadog portal, we should be able to upgrade them quickly."
"Datadog could always lower the price!"
"This service could be less costly."
"It would be great if usage metrics were automatically created and we could create custom metrics, instead we ended up building some of our own stuff to track and alert on our own usage."
"Geo-data is also something very critical that we hope to see in the future."
"The documentation leaves a lot to be desired for new users."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Service mapping is pretty limited."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pricing is high."
"The security policies could be increased."
"If you are new to using the solution, you will find the setup complex."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Datadog is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), BMC TrueSight Operations Management and Dynatrace. See our Datadog vs. ServiceNow IT Operations Management report.
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