We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about Citrix, Microsoft, VMware and others in Application Virtualization."Because of the solution's ubiquity, it is easier to find answers to problems than with competitive products."
"XenDesktop has helped our users to work remotely with a better user experience."
"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."
"This is a very stable solution which you can feel confident using."
"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
"Stable product with straightforward setup."
"The shadow feature is extraordinary and helps a lot when supporting remote users."
"Security is a shining point of the Citrix Workspace. Citrix Virtual Apps and Desktops is a very robust solution when security is a concern. Furthermore, the content collaboration data-hosting that Citrix integrates with Virtual Apps and Desktops is among the best there is."
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"Kesaya is highly configurable."
"The patching is very efficient and we can rely on the alerts that we receive."
"Kaseya VSA's best features are auditing and reporting."
"The remote support is the most valuable aspect of the solution."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The solution was scalable."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times."
"Pricing and technical support need improvement."
"We encounter compatibility issues related to hardware, scanners, and other devices."
"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."
"Citrix Virtual Apps and Desktops is a complex solution."
"Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues."
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"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The agent-based monitoring solution can be improved."
"Sometimes, the product misinterprets the functionality of a machine."
"The user interface is somewhat outdated."
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 1st in Application Virtualization with 92 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while Kaseya VSA is rated 7.6. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, VMware Horizon View, Amazon WorkSpaces, Citrix Workspace and Apache Guacamole, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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