We performed a comparison between CrowdStrike Falcon and Symantec Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: CrowdStrike Falcon stands out for its machine-learning capabilities, optimal resource utilization, and precise threat detection. Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. CrowdStrike Falcon could benefit from adding a sandbox feature and more detailed firewall management options. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities.
Service and Support: CrowdStrike Falcon's customer service is considered prompt and helpful. Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support.
Ease of Deployment: CrowdStrike Falcon's setup is considered to be simple and efficient, with deployment times ranging from a few days to a month. While there may be some challenges during installation, they are generally manageable. Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment.
Pricing: Some users find CrowdStrike Falcon costly and think the price should be lowered to make it more competitive. The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable.
ROI: CrowdStrike Falcon offers cost savings by decreasing the required number of engineers and eliminating the need for onsite servers. Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment.
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"The setup is pretty simple."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"Ability to get forensics details and also memory exfiltration."
"The product detects and blocks threats and is more proactive than firewalls."
"The product's initial setup phase is very easy."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"Fortinet is very user-friendly for customers."
"Everything we've done with CrowdStrike is due to Arctic Wolf. We don't even need to get alerts from CrowdStrike anymore. It'll send those to Arctic Wolf, and then Arctic Wolf analyzes those and let us know if there's a major issue."
"The malware protection is the most valuable feature of CrowdStrike Falcon."
"The most valuable features are the complete IPS and IDS."
"Scalability hasn't been an issue for us."
"Probably the most valuable thing to me is the real-time response piece. The fact that I can connect to an endpoint as long as it is on the Internet, no matter where it is globally. I can remove files from the endpoint, drop files on the endpoint, stop processes, reboot it, run custom scripts, and deploy software. Pretty much no other tool can do all that."
"Their endpoint is pretty flawless. There is no lag on the machines at all. Even though I have a good overview of all the machines, that's pretty much the most valuable feature of CrowdStrike Falcon."
"One of the most valuable features of CrowdStrike Falcon is when there are upgrades there are no additional fees."
"I like the Overwatch feature the most."
"The most valuable features of Symantec Endpoint Security are endpoint protection, antivirus, firewall, and policy creation."
"All Symantec Endpoint Protection (SEP) features, such as anti-malware, zero-day attack protection, and IPS features, are valuable."
"Symantec Endpoint Security is easy to use, fast, and good for small and medium-sized businesses."
"What I like most about Symantec is the intrusion detection module. If you are scanning the environment, it will flag a possible intruder and tell you the IP and where the attack is coming from. Traditional antivirus solutions will never flag that. If you have a traditional SIEM, you might be able to pick that up. Symantec is a holistic endpoint security solution, so when you scan an endpoint, Symantec will let you know that something is happening to it."
"Endpoint protection has improved our operations by protecting our servers from potential cyber threats."
"The fact that it has centralized management is the most valuable feature."
"Threat protection has always worked well."
"I like the malware threat control policy and USB blocker. In Symantec Manager, we use multiple available features, so we created firewall policies to prevent any malware attack from the network or device controls."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"ZTNA can improve latency."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"The support needs improvement."
"The solution is not stable."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"The only minor concern is occasional interference with desired programs."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"They respond quickly on the weekdays, but the weekend response times are slower."
"The pricing structure should allow for some flexibility."
"I have experience with a product called SentinelOne, which has a feature that allows for the customization of query languages. I would like to see such a feature for CloudStrike."
"CrowdStrike Falcon could improve by having an easier way to search and use the interface for extracting queries from the data. The interface could improve."
"A year and a half ago or more, if you put in a support request by email, then it wasn't timely addressed. It could be a day to three days before you received a response, which was a bit frustrating. There was a lot of customer feedback around this issue, which has been greatly refined."
"The dashboard does not have the facility to export the reports in a PDF format, which I can quickly share with internal stakeholders."
"The price is too high."
"They should provide us with good visibility for everything."
"The technical support could improve because when you reach level one support there is a lot of delays."
"This latest version has proven unreliable for management and installation."
"The stability was not the best. There were times when antivirus updates broke it. It wasn't necessarily self-updating - at least, not in terms of the virus signatures. It updated in terms of the executable files. Therefore, when Windows updates would come out, they often couldn't be installed, or the computer would hang due to the fact that the updates weren't compatible with the antivirus."
"Since the acquisition by Broadcom, we are no longer receiving the proper support."
"After selling this product, what we have observed is that the system gets slower, which is a major issue."
"The one thing I don't like about Symantec Endpoint Security is the amount of resources it uses."
"Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy."
"Reporting in this solution needs improvement."
CrowdStrike Falcon is ranked 3rd in Endpoint Protection Platform (EPP) with 107 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews. CrowdStrike Falcon is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of CrowdStrike Falcon writes "Easy to set up with good behavior-based analysis but needs a single-click recovery option". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". CrowdStrike Falcon is most compared with Microsoft Defender XDR, Darktrace, Microsoft Defender for Endpoint, Trend Micro Deep Security and Check Point Harmony Endpoint, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, Trend Micro Deep Security, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business. See our CrowdStrike Falcon vs. Symantec Endpoint Security report.
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