We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to prevent the major downtimes by proactive monitoring alerts."
"It eases the investigation process (faster feedback loop with clients), better pro-activity on possible outages (in order to avoid outages), and eases the process of fine tuning allocation of resources to processes."
"The Dynatrace support team that we have is great and the staff that we have had onsite has been consistently good."
"Dynatrace's power lies in its ability to inspect and chart transactions, and draw the PurePath tree. The parameters of the requests and methods can be selected to access the necessary information for efficient analysis."
"It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features."
"Great for monitoring critical internal and public-facing applications."
"The autodiscovery of service intercommunication has saved countless man hours and is dynamically updated when new services are added."
"With the latest version, the AI engine highlights the root causes automatically."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Provides everything in one solution."
"The scalability of ServiceNow is good."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is flexible. You can tune it, more or less, as you want."
"It's easy to set up."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The product could be faster and lighter, especially the rich client which uses many resources."
"For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster."
"They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure."
"The flexibility when it comes to integrating with other tools is very low."
"Dashboarding and having different templates available for more business reporting, or even other metrics, would be useful."
"The thing that is preventing us from moving forward with Dynatrace right now is that we can't tag our customer traffic with a customizable tag. All of our students have a unique identifier and in AppMon we tag that and we can search by it very easily and it's very useful. But in Dynatrace, you can't yet customize and find people like that, so that's really preventing us. I heard that it's being worked on but I'm not sure when it's coming out."
"I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that."
"Data streaming and dashboard loading can be improved to reduce dashboard latency."
"The security policies could be increased."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The initial setup phase was hard and could be made easier."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"If you are new to using the solution, you will find the setup complex."
"Lacks the ability to do its own monitoring."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
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Dynatrace is ranked 2nd in AIOps with 342 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 35 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our Dynatrace vs. ServiceNow IT Operations Management report.
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