We performed a comparison between Dynatrace and Moogsoft based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main benefit is being able to pinpoint problems."
"The most valuable feature is, I can quickly go to the PurePath and find the problem in the application. I can say that it provides me a way by which I can quickly find the root cause of the problem."
"The Transaction Flow diagram and the class and meta level information, those are really key selling points in the automation for AppMon. Also, the meta level instrumentation and the dashboards that most of the people use in our organization."
"Dynatrace Appmon provides us with the ability to proactively identify issues within our systems which could be impacting our customers."
"Finally, we have 100% visibility on website performance, including third-party sources."
"Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed. In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down."
"PureStack, I just love it. It can give visibility from the end-user perspective right through to the code level. That's the most valuable feature."
"Smartscape is a wonderful feature. I'm really loving it because there's no need for you to go deep into an analysis and go in to see where we are going wrong. You go to Smartscape, pass all the connections, and it will tell you the root cause."
"The AI component allows you to check previous cases and diagnose problems easily."
"Moogsoft is easily deployable and ready to use."
"The product currently seems to be a few steps ahead of the competition."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The Event Management feature is quite valuable."
"They should provide a guide to arrive at the solution for non-super experts."
"If you have many distributed servers, you will need to install or migrate every agent. This can be a problem if you have too many, and it takes time."
"We sometimes have to run plugins on docker containers."
"Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data"
"I do know that for the size of our organization, we're talking thousands of agents and hundreds of applications, it does get to the point where the servers themselves that house Dynatrace are at a point where, in some cases, they are just too big for one machine, since you have to have an entire application ecosystem all funnel into a single system."
"If you want to see a month's data, it keeps on spinning. Here is an improvement which needs to happen, which is the case with all applications or tools. There is a lot of data, and either we have to change the way we are logging or the application needs to be enhanced."
"We would like to see an AI tool that detects issues with our site in real time."
"We would like to see: * More Integration with cloud services * Simplified licensing * Single pane of glass view * Simplified reporting I* ntegration with ServiceNow and PagerDuty"
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"It is taking a long time to set it up and could do more to roll out quickly."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"They should consider including Chatbot."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
Dynatrace is ranked 2nd in AIOps with 342 reviews while Moogsoft is ranked 13th in AIOps with 11 reviews. Dynatrace is rated 8.8, while Moogsoft is rated 7.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, OpsRamp, Dell CloudIQ and Datadog. See our Dynatrace vs. Moogsoft report.
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