We performed a comparison between Freshsales and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Freshsales is user-friendly, scalable and stable."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"I think the whole pipeline tracking is most useful for us."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"I am impressed with the product's information on customers."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The price of this solution could be improved as well as the reporting functionality."
"The solution needs to improve the user experience and leads capture."
"It lacks customizability for complex and larger use cases."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The support response time for this solution could be improved."
"Zoho could be more user friendly by improving the UI of the interface."
"We'd like the solution to be less expensive."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"The solution's feature for forecast has limitations."
"The MCR capabilities have some limitations."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
Freshsales is ranked 35th in CRM with 5 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Freshsales is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Freshsales is most compared with monday.com, Apollo.io and Blackbaud CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Freshsales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.