We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The technical support was intuitive and had good documentation."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"It is easy to use and very stable."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The product is user-friendly."
"Bitrix24 is a user-friendly solution that is easy to use."
"There are many features that capture customer data."
"The camera feature is valuable because it provides a look and feel."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"Its initial setup process for the cloud-based version is straightforward."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The most valuable feature of Zoho CRM is its ease of use."
"The solution’s performance could be made faster."
"I would like to see improvements with Bitrix24's marketing automation."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The solution's open channel and contact center could be improved."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"The client interface is not very user-friendly."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"I have issues with the tool's scalability."
"The reporting for developers should be improved."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"The support is not quite good."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
Bitrix24 is ranked 11th in CRM with 18 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Odoo, Microsoft Dynamics CRM, ClickUp and Microsoft Project, whereas Zoho CRM is most compared with monday.com, SAP CRM, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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