We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Depending on the size of your organization, is pretty standard and useful."
"It is a stable solution. My company hasn't faced any problems with the solution."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It served the purpose. It was pretty user-friendly."
"It can auto-connect based on the dates, which makes it easy. It auto-assigns people, and when you're starting to type in, it auto-fills and populates for you, which is great. It provides little time savers when you're typing everything out."
"I use Microsoft Project to manage project timelines."
"The most valuable feature of Microsoft Project is scheduling. The solution is useful on a daily basis."
"The solution is very useful for project planning."
"We have not had any problems with Microsoft's technical support. We are happy with the support."
"Microsoft Project offers comprehensive project overviews and the ability to rate down what we have and what we need in terms of software."
"The pricing is pretty good on the enterprise agreement we have."
"Freshservice's technical support has issues with delays and translations."
"A chat bot needs to be added to the portal."
"I am not too happy with the page layout or screen layout since it always looks messy."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Freshservice could improve the delegation and workflow management features."
"The licensing cost is expensive and has room for improvement."
"Project is not easy to scale. It isn't a cloud-based solution where everybody can utilize it at the same time without version issues when you save your file. We use it at the enterprise level, but you have to share the files to others within your organization through Teams or SharePoint. One improvement would be to transition to cloud-based functionality. However, that might limit the functionality in other ways."
"They should assist with tedious tasks."
"Collaboration is an area that needs improvements."
"It is a traditional Waterfall-based solution, so it doesn't lend itself particularly well to Agile development. You can record Agile sprints within it, but it is not really an Agile-based product. It can store the basic information about budgets that an Agile set of work is looking to use, but that's about it."
"I would like to have more access to templates and tools that could be used to teach project management best practices."
"I would like Microsoft Project to better align with our business needs, with improved consultant support for setup and integration features that show all relevant aspects at the top level."
"When moving resources between projects, it could be a bit more clear."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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