We performed a comparison between Freshservice and monday.com based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Freshservice's best feature is its user-friendliness."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Ability to scan barcodes and a great search feature."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The board customization is an incredibly valuable feature."
"Automation is by far the most valuable tool ever."
"Being able to see the physical status of a single team without having to drill down to the task level is very valuable."
"There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them."
"The mobile application is an absolute breeze to work with."
"The best feature for us would be the automation and how they can be set up to email, provide an update, and assign to different people all on different triggers."
"File upload and communication save hunting for messages or files across devices and shared areas."
"I love being able to set up alerts."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"We'd like better integration with other products."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"Their analytics need improvement."
"Freshservice could improve the integration with Microsoft Outlook."
"A chat bot needs to be added to the portal."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The chat portal is not that great."
"Sometimes automation is delayed, which can lead to duplicate items being created."
"While there are most of the features that users aspire to see in managing daily plans and tasks, they could focus to bring in extensive and comprehensive features of project management and grant management."
"Once timers are cleared, there is no way to recover this data."
"There was one time that I had used CTRL + C to copy one of the text fields, and accidentally pasted it into all other rows/projects. I know there is an "undo" button you can click on for a few seconds, however, it would be helpful if you could undo it even after it's been a few minutes/hours."
"I do wish that admins could edit everything, no matter who created a post/board/subitems, etc."
"Some of the automation is having some technical difficulties."
"If I have 20 items that all have a deadline of 3/24, I'd love to be able to update them all at one time rather than individually."
"The calendar selection for dates is not the easiest to navigate."
Freshservice is ranked 10th in Project Management Software with 29 reviews while monday.com is ranked 1st in Project Management Software with 222 reviews. Freshservice is rated 8.0, while monday.com is rated 9.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and HaloITSM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Smartsheet. See our Freshservice vs. monday.com report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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