We performed a comparison between Google Data Studio and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's scheduling mechanism, refresh mechanism, and different types of charts."
"Data Studio integrates seamlessly with other Google products, and we can use it with other APIs if we like."
"I find it favorable regarding speed of development, ease of building, and flexibility."
"Valuable features include advanced integrated analysis and easy implementation."
"The ability to integrate with a great variety of data sources."
"The company dashboard is useful because we could share it via a link as a reminder for everyone to check it weekly. We observed the progress of our portfolio from last week to the current week, allowing us to compare revenues."
"This has improved our organization by allowing people to see their data and develop visualizations themselves."
"The ability to design complex data models and equations."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"Zendesk Support has a lot of good APIs."
"It's a very stable tool, very powerful."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"It's very convenient to use."
"The stability has been very good."
"There is a significant degree of sophistication required to compete with Tableau or Cognos."
"It's not yet a replacement for a complete BI tool."
"The tool should come up with data modeling layer features that are present in other products like Power BI."
"Panels are not as easy to use as other data extraction UIs."
"When you physically install a product on one machine instead of the cloud, you have a better visibility, best icon quality, etc.. It's more of an issue with how we are adapting to the transition. We are still in the early moments of using this tool, and we need to go deeper to discover some improvements."
"Insisting on forums, blogs and community outreach in communications, and posting videos on an established calendar would be useful."
"Stability and scalability an be improved for a full ten."
"Other tools might be worth considering if you need more advanced features or support for a larger user base."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"The price of the solution should be reduced."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"You couldn't give administrative access to new hires."
"It needs to improve in terms of its flexibility, price, and installation."
"The solution itself wasn't easy to set up."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The dashboard could be better."
Google Data Studio is ranked 12th in Reporting with 8 reviews while Zendesk is ranked 14th in Reporting with 57 reviews. Google Data Studio is rated 7.6, while Zendesk is rated 8.2. The top reviewer of Google Data Studio writes "The cloud environment makes it easier to use large volumes of data and collaborate with coworkers". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Google Data Studio is most compared with Amazon QuickSight, Tableau, Microsoft Power BI, Looker and QlikView, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Google Data Studio vs. Zendesk report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.