We performed a comparison between Grafana and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Grafana's best features are live monitoring and alerts."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"Kubernetes could help us to better visualize the trend of our data by recording and displaying our history over a chosen duration, such as the last 30 days."
"The comparison feature is very good."
"Collaboration: Shares data and dashboards across teams."
"The installation process is easy. We have deployed it on the cloud. I have around 20 to 30 people using the solution in my company."
"The best thing about Grafana is the visualization. The colors and the ease of use make it very user-friendly."
"We can write queries in different languages, which is beneficial for visualization."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"It would be helpful if Grafana provided more information and training on how to use Prometheus."
"The solution should include online support."
"I would like the ability to download my results into any format in order to share the information with my clients."
"The security needs to be improved, such as the capacity to add permissions on dashboards."
"The technical support has room for improvement."
"Grafana need to improve the logging functionality."
"Grafana doesn't provide anything for reporting."
"The service dashboard is very hard and needs improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while ServiceNow Cloud Observability is ranked 46th in Application Performance Monitoring (APM) and Observability with 3 reviews. Grafana is rated 8.0, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Grafana is most compared with New Relic, Sentry, Azure Monitor, Elastic Observability and Dynatrace, whereas ServiceNow Cloud Observability is most compared with New Relic, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our Grafana vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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