We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Have a single plane of glass across all of the server platforms."
"I don't have to use CD-ROMs or anything like that to provision the servers."
"The best part is that you can integrate a two-way network. Earlier we could not manage the storage and ToR switch. Now we can create a LAN with our storage without any interface. In terms of switch management, it is now easy to understand the current configuration. It provides centralized management. It provides a single pane, and you can easily do all updates in one shot. It is a great product."
"Gives the business interfaces to view real-time pictures of IT business services."
"OneView provides a single console, which is manageable without physical access."
"The most valuable features of HPE OneView are environment monitoring, the ease of firmware upgrade, and the ability to manage all the servers and the infrastructure from one team."
"Profile templates: The ability to generate the profiles and lay them down so the servers are built consistently. I would say that's probably the biggest piece of it."
"It monitors all our servers, and if there is any problem it straight away sends us an alert. If It's a faulty component, we can see it from there. It sends an alert."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"ServiceNow IT Operations Management is a stable product."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The scalability of ServiceNow is good."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The solution is very capable and user friendly."
"They can improve reporting and provide more customized reports. Currently, reporting is a bit limited. It can be complex to learn and manage for beginners. Because of my experience, I find it comfortable to manage, which might not be the case with beginners. It would be good if they can make it a little bit easier to understand. They can provide a more graphical view of connectivity and other things. Their technical support can also be improved."
"Those features, coming in version 4, that we're looking for are the discovery, primarily. But I think the scope-based access control is of interest, although, we didn't see any directory integration, so that, in itself, seems like it's still limited."
"The network configuration part of HPE OneView needs improvement. The solution has way too many features, and there's a need for proper configuration indicators to be put in place."
"Specifically, it would be great if we had the ability to reapply the server profile faster."
"Integration could be improved. Sometimes OneView doesn't identify physical hardware."
"I saw, maybe three years ago or two years ago here, or in Barcelona, at the HPE Discover conference, a feature that you can update Clusterware with VMware. But the feature is still not live in production. Currently, you have to do all the firmware updates and then you have to do the VMware updates. So you have two reboots and it would be better if it was just one."
"Technical support is not very good. The engineers do not know a lot about the product, even when asked simplistic questions."
"The solution's console can be improved by making it more user-friendly and adding the capability to filter the reports out using only the information required."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Service mapping is pretty limited."
"I would like more manual issues to have automated report-facing options."
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HPE OneView is ranked 16th in IT Infrastructure Monitoring with 80 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. HPE OneView is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE OneView writes "Provides firmware compliance and the ability to connect to iPO". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE OneView is most compared with Cisco Intersight, Dell CloudIQ, Zabbix, Lenovo XClarity Orchestrator and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and LogicMonitor. See our HPE OneView vs. ServiceNow IT Operations Management report.
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