We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."
"The solution is very straightforward to utilize."
"The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"It provides efficient business forecasts."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"The initial setup is pretty straightforward."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"Dynamics is easy to use. There are several fields I can filter."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"The most valuable feature is the reporting tab."
"Microsoft Dynamics CRM is a stable solution."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"The solution is good, but it could be more straightforward."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"There have been some challenges related to workflow customization and terminology."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"The solution's interface has room for improvement."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
HubSpot Sales Hub is ranked 15th in CRM with 15 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot Sales Hub is rated 8.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot Sales Hub writes "Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.