We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated."
"The solution’s performance is good."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"It is a good tool for automation."
"We have various automations in various applications like desktop, mainframe-based, and SAP-based applications. I work with almost all of the applications. I see good progress no matter what we do. The most valuable feature is that UiPath works with all these solutions."
"The ease of configuring new processes via drag-and-drop is invaluable."
"The cloud feature is valuable. Automation Hub and AI fabric are also good features."
"They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart."
"The pricing is fairly decent."
"I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that we use for our team."
"Orchestrator contains a lot of useful apps, data services, and machine templates. From a usability perspective, the most valuable aspects are its custom activities, libraries, and object repositories. In terms of integration, I like the ability to use APIs and call automations from UiPath apps. The most valuable feature from a human-in-the-loop perspective is the action center."
"I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!"
"The users should be allowed to create folders in Control Center."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"The product must be promoted more."
"Needs better integration with artificial intelligence or with machine-learning."
"There are certain limitations in the solution for screen reading."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"IBM Robotic Process Automation should be more stable."
"The product's document readers must be improved to capture the data well."
"If you don't change the name of the activity manually then you will lose some information during logging. It would be useful to put a simple incremental ID on each activity, so even if you don't change the activity name, you will know where the process becomes stuck."
"For a few of the projects, we have saved money, however, on a few of these projects we've noticed less revenue. The orchestration cost is a bit higher when we are working on smaller projects."
"One of the 2018 projects was built using version 18.2. We then got a report from users that it was not working. Most of the time, it failed on multiple use cases. When we took the process from the owner to repair and troubleshoot, we found that many packages were not being recognized by the new version, which is 2020. So, we had to upgrade to the latest package, then do a repair. It took a good amount of time for us to repair the package. We had to go back to the UAT environment, then do testing and get approval from the UAT. We then had to sign-off and deploy pre-production and post-production Hypercare. So, the automation cycle being repeated by almost 40% is quite costly to the business, but this is rare."
"There should be a click-event-update activity present in the UI Studio where we can click a link and the result should act as a button."
"The OCR technology has room for improvement. UiPath accurately reads about 85 percent of the fields in a scanned document, but that needs to be somewhere around 90 to 95 percent."
"Better support for databases should be included. For example, interacting with SQL Server and SQL Developer would be beneficial features."
"If UiPath could interact with more popular applications currently available, it would be highly beneficial."
"From a developer's point of view, my biggest struggle with UiPath is debugging."
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IBM Robotic Process Automation (RPA) is ranked 8th in Robotic Process Automation (RPA) with 23 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while UiPath is rated 8.8. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". IBM Robotic Process Automation (RPA) is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Kryon RPA. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.